Privacy policy
This Privacy Policy describes how Shamore Hair (referred to as 'we' or 'us') collects, uses, and discloses your Personal Information when you visit or make a purchase from www.shamorehair.com (referred to as the 'Site').
CONTACT
If you have any questions about our privacy practices or would like to make a complaint, please reach out to us at contact@shamorehair.com.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, interactions with the Site, and details needed to process your purchases. We may also gather additional information if you contact us for customer support.
Device information Purpose of collection: to optimize Site performance and analyze usage. Source of collection: automatic collection using cookies, log files, web beacons, tags, or pixels. Disclosure: shared with our processor Shopify. Personal Information collected: web browser version, IP address, time zone, cookie data, viewed sites or products, search terms, and Site interaction details.
Order information Purpose of collection: to fulfill orders, process payments, arrange shipping, provide invoices, and communicate with customers. Source of collection: provided by customers. Disclosure: shared with our processor Shopify. Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
Customer support information Purpose of collection: to offer customer support. Source of collection: provided by customers. Disclosure: shared with our processor Shopify. Personal Information collected: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
Please note that our Site is not intended for individuals under 16 years old, and we do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to assist in providing our services and fulfilling contracts with you. For instance:
We use Shopify to operate our online store. For more about how Shopify handles Personal Information, please visit https://www.shopify.com/legal/privacy We may disclose Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.
BEHAVIORAL ADVERTISING
We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you. For example:
We use Google Analytics to understand how customers use our Site. Learn more about Google's use of Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout We share information about your Site usage and purchases with advertising partners to deliver tailored ads. Some information may be shared directly, while other data may be collected through cookies or similar technologies.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and offers.
RETENTION
We retain your Personal Information related to orders unless you request its deletion. For more about your right to erasure, see the 'Your rights' section below.
SELLING PERSONAL INFORMATION
We do not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 ('CCPA').
Your rights
GDPR AND UK GDPR
If you reside in the European Economic Area (EEA) or the UK, you have rights to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us using the details provided.
Your Personal Information may be processed in Ireland and transferred outside Europe for storage and processing. For more about GDPR and UK GDPR-compliant data transfers, see Shopifyβs GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR
CCPA
If you reside in California, you have rights to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us using the details provided.
You may designate an authorized agent to make requests on your behalf.
COOKIES
We use cookies to enhance your browsing experience and improve our services. You can manage cookies through your browser settings, but please note that disabling cookies may affect Site functionality.
For more about our cookies, visit: https://www.shopify.com/legal/cookies
DO NOT TRACK
We do not change our data practices based on 'Do Not Track' signals from browsers.
CHANGES
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Check this page periodically for updates.
COMPLAINTS
If you have a complaint, please contact us. If you are dissatisfied with our response, you may lodge a complaint with your local data protection authority or our supervisory authority.
Last updated: April 22, 2024